Knowing what to ask a healthcare provider – a doctor, nurse or
counsellor – is important. Asking the right questions
means getting the
. Going to the clinic or hospital can be difficult:
they can be very busy and the staff don’t always seem to have enough
time. Using these tips might help you and people in your support groups
to have a good experience at the clinic:
○ Ask to see the same person every time if possible.Example SMS:
○ Learn the names of your healthcare workers.
○ Make sure your healthcare workers know your name.
○ Ask for a viral load test every 6 months – this is very important!
○ If you have a blood test, ask what it is for.
○ If you have had a blood test, ask for your results – it is your right to know them!
○ See if any of your friends or anyone else in your support group goes to the same clinic as you: you could try and go on the same day so you have someone to talk to while you’re waiting.
✎ What happened last time you went to the clinic? Tell us your good or bad experiences.
✎ Do you have any tips to help people talk to clinic staff? Khuluma with us and tell us what you do to improve communication between you and your clinic!
✎ Is there a clinic or hospital where you have received good service? Share the name of your clinic and healthcare worker so that others can benefit!
✎ Clinic staff can use lots of complicated words – if you don’t understand what they are saying, ask! Understanding your treatment will help you stay healthy.
✎ You can go to the clinic if you are worried about something even if you don’t have an appointment. You could even go with a friend for support.